Get HelpReplace lost documents
Recovery guide
Replace documents lost in a fire or flood
Lost your wallet, ID, or important papers? Here’s where to get each one replaced.
Start with a driver license or state ID, since you’ll need it to replace almost everything else. USAGov also keeps an up-to-date list of where to replace each kind of ID.
Where to replace each document
Driver license or state ID
Your state motor vehicle office. Links are on each state page, or use the USAGov directory.
Social Security card
ssa.gov. Replacement is free. You may not need the card if you know your number.
Birth, marriage, or death certificate
The vital records office in the state where it happened. Find it with the CDC directory.
U.S. passport
Report it lost or destroyed (Form DS-64), then apply in person for a new one (Form DS-11). travel.state.gov.
Medicare card
Your online Medicare account or 1-800-MEDICARE.
Medicaid card
Your state Medicaid office.
Green card or naturalization certificate
USCIS (Form I-90 or N-565).
Tax returns
Request free transcripts from the IRS.
Military records
Bank cards and checks
Call your bank and card companies. Ask them to freeze or reissue cards.
Insurance policies
Call your agent or insurer for a full copy, including the declarations page.
Vehicle title or registration
Your state motor vehicle office.
Property deed
Your county recorder’s office.
Prescriptions and glasses
Your pharmacy and eye doctor can usually transfer or reissue them quickly.
Tips
- Replacement fees are sometimes waived after a declared disaster. Ask.
- Keep a list of every document you’ve requested and when.
- Going forward, store copies of important papers in a fireproof, waterproof safe or a secure cloud folder.
This page is general information, not legal, insurance, or medical advice. Programs, phone numbers, and hours change, so confirm details with each organization. Last reviewed November 2026.
Need help now?
- Emergency or danger: Call 911
- Disaster Victim Services, 24/7: (480) 349-7300
- Red Cross: 1-800-RED-CROSS
- Local services: dial 2-1-1
- Disaster Distress Helpline: call or text 1-800-985-5990